Q.

I just installed a new version/update of my Anti-Virus and now I'm no longer able to access the internet. What can I do?

Check to see if the version you installed comes with a security component. Many popular security systems like Norton Security, Norton 360, MacAfee Security, and Micro Trend Security include a firewall component that will need to be tailored to your system in order to use the internet. Follow these simple rules:

1. When installing a new antivirus program or a different brand other then your current one, make sure all previous antivirus programs have been uninstalled.

2. Once you have installed your new version, check the firewall access. If you do not have access to the internet, you'll need to unblock your access port from the firewall setting. Follow your software manual for this. One simple trick you can try is to disable the firewall temporarily, then access the internet. Once on the internet, enable your firewall. Most often, the firewall will ask if you want to allow or 'Unblock' access to this port. Say yes and continue.

Still having problems? Call Atomic Computers and we'll come out to help you.

Why is our internet so slow?

This can be one of two reasons:

First, we'll need to know what type of connection you are using. If its dialup, there is not much help anyone can give you. Dialup has a maximum of 54Mbps and most dialup modems only support 50Mbps.

If your connection is DSL, Cable, or a T-1 line:

• Your internet provider has you set at a slow connection speed. Contact your service provider and ask them at what access speed you are contracted for. There should be two setting, A Download Speed and an Upload speed, both measured in KB/sec transfer rate. You can run a simple test on your system by going to www.speakeasy.net/speedtest and choosing a city nearest you for a transmission test. Its free and easy to use. Mind you, if you run the test, make sure your computer is hardwired to the internet and your port access is 100Mbps. DO NOT run the test from a wireless port access as this will give you a false reading. You want to know the actual speed from your service provider and this can only be perform by attaching your computer to an ethernet port on your router. Once you have run the test, compare them to the numbers your provider has given you. Your test won't always match the providers, but you should be within 5% as a rule.  If the numbers are way out of whack, then you need to have your provider send a technician out and check the line coming into your house. In some cases this is a charge, however if they find a problems the fees are usually waived. You'll need to check first with your provider regarding there policy. You should also check your cable/DSL modem speed, some older models do not support the hi transmission rates, in which case your modem will need to be replaced.  If you are renting the modem from your provider, there is no cost to switch it out, but they may charge you to come out and install it for you.

Or

Your computer is loaded with cookies, malware and other garbage files in which case normal servicing needs to be performed. Atomic Computers can help by performing our 14 point tune-up and bring life back to your computer.